Shipping & Delivery Policy

Momo Gift: Shipping & Delivery Policy

Last Updated: Aug. 2nd 2026
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Please reach out to us at momo_gift@outlook.com
I. Interpretation and Definitions
For the purposes of this Shipping & Delivery Policy, the following terms have defined meanings:
Company: Refers to Momo Gift, a division of GYDIY (referred to as "the Company", "We", "Us", or "Our").
Goods: Refers to the products offered for sale.
Orders: Refers to a request by You to purchase Goods from Us.
Service: Refers to the Website.
You: Refers to the individual or legal entity accessing the Service.
II. Shipping & Processing Time
We take pride in preparing every order with the highest standard of quality control and bespoke attention:
  • Standard Processing Time: 4-7 days.
  • Additional Processing for specific custom item: If your selection includes specific requirements, please allow an additional 5-10 days for our team to finalize this content.
  • Schedule: Processing and dispatch do not occur on weekends or public holidays.
  • Volume Notifications: During high-volume periods, processing may be extended; we will notify you via email if your shipment faces a significant delay.
III. Delivery Estimates
We utilize premium international carriers for all global dispatches. Once your order is finalized, please refer to these estimates:
  • North America: 2-3 weeks
  • UK, Europe: 1-2 weeks
  • Australia: 3 weeks
  • Other International Destinations: 3 weeks
Carrier Transit: All delivery windows are subject to carrier transit times and exclude weekends or holidays.
IV. Protection & Delivery Policies
Address Accuracy: Please verify your shipping address at checkout. Momo Gift is unable to cancel or refund orders returned due to insufficient address or failed delivery attempts.
Carrier Liability: Once a package is marked as "Delivered" by the carrier, Momo Gift's primary liability ends. For stolen packages after successful delivery, please contact the local carrier or authorities.
Missing Shipments: If your package is missing and not marked as delivered, please contact our support team at momo_gift@outlook.com immediately.
V. Customs, Duties & Damages
Customs: All international customs, duties, and taxes are the responsibility of the recipient.
Damages: We ensure every artifact is meticulously packed. However, if your item arrives defective or damaged during transit, please retain all packaging and contact us at momo_gift@outlook.com within 48 hours to facilitate a replacement or resolution.